The power of automation
XAL GmbH
The customer
XAL is an innovative premium manufacturer of luminaires that has been working with architects, designers and planners for over 30 years to develop customised, technologically advanced luminaires. With around 1500 employees at 30 international locations, XAL offers an outstanding level of customer service. The company is an expert in leading lighting solutions and illuminates retail shops, modern office buildings, exclusive hotels, restaurants and private homes worldwide. With organisational efficiency and high in-house production depth, XAL can offer tailor-made solutions that meet the needs of its customers.
The challenge
Customer validation is currently a time-consuming manual process where each VAT number is checked against the VIES database to verify customer name, address and VAT number. There is potential to increase efficiency by saving time on this matching process.
The solution
The application enables the VAT number to be compared with the VIES database with just a single mouse click. The validation results are displayed in the app and also sent to the user via Microsoft Teams. In addition, the process for monthly verification of all VAT numbers in Microsoft Dynamics 365 Finance and Operations has been automated using Microsoft Power Automate. An automatic report is sent by email to the finance department and informs them of any changes to the VAT registrations that have already been validated.
The result
Not only has the validation of individual customers been significantly shortened, but the automated validation of all customers in the system has also been achieved. The use of Microsoft Power Apps and Microsoft Power Automate enables considerable time savings.
Success stories
Where goals
become reality